Many old-style hardware shops in London have a reputation for poor customer service (an example). I wonder if they have struggled because the DIY-ers had no idea what they were looking for, and because the Slav professionals who have replaced them since 2004 have no idea what it is called. But they are usually fine once initial doubts are overcome. This is sentimental hogwash, though:
Tools with the comely names,
Mattock and scythe and spade,
Couth and bitter as flames,
Clean, and bowed in the blade,—
A man and his tools make a man and his trade.
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