Jazztel Spain salesman rings and keeps ringing to say that he’s got a wonderful cellphone contract offer that expires at the end of the month. Client says she isn’t interested, but confesses that her current contract is with Vodafone and she’d like to receive a written offer through the post. Salesman says OK, but he’ll need her DOB, ID etc. She give these after receiving repeated assurances that she is not committing herself to anything, receives the offer (which she decides not to follow up), and a couple of days later discovers that Jazztel has illegally used the data to terminate her contract with Vodafone, leaving her ex-communicated. It would be nice but perhaps naive to think that other operators are different.
Update May 15: Still trying to recover number from Jazztel, which says at first that it doesn’t have any record of having taken over the number, then says that it does have it as pre-pay, and then says that it has a recording of a verbal agreement for a contract, while the client has witnesses who confirm that she repeatedly received confirmation that no contract was being initiated. Vodafone proposes that Jazztel issue a duplicate SIM in order to try to recover the number, but Jazztel says that it will have to charge for this and for release from the non-existent contract. The cheapest they can do this for is 3€ + IVA/month for all eternity. Total cost so far in hours and calls to 902 numbers: roughly 200€.
(This isn’t about me.)
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